Layover: Frankfurt in 8 Hours

Minimum layover time required:  6 hours

My European readers have complained (justly!) that I have yet to write any posts about the continent, which got me thinking about this wonderful 8 layover that I had in Frankfurt.

Follow signs for the S-bahn, Frankfurt’s commuter rail that seemed-406288_1920gets you to the central train station, Frankfurt Hauptbanhof, in less than 15 minutes.  From Haupbanhof, take tram 11, direction Fechenheim Schießhütten-straße 4 stops to Römer / Paulskirche.   (A Frankfurt transport map can be viewed here. )

Your Frankfurt adventure begins at Paulskirche, or St. Paul’s Church, an example of early Lutheran church design and the birthplace of German democracy.

Next, take a short walk romerberg-337894_1280down to Römerberg, the “medieval” city hall square that is arguably one of Frankfurt’s most noted landmarks.  (Medieval is in quotes because while the square remains true to its original architectural style, the 1405 square was destroyed in WWII and subsequently rebuilt.)  Weed through the throngs of tourists to catch a glimpse of the fountain of justice, and note the plaque commemorating the Nazi book burning .

Then, make your way down towards the waterfronbridge-194623_1920t.  Those with the time may wish to pop into the Historisches Museum Frankfurt  (which sadly was being renovated when I visited).

Afterwards, a relaxing option — assuming that jet lag is beginning to set in after a red eye flight — is to hop onto one of the Main river cruises which launch from the Eisener Steg bridge.  Commentary will focus on the different architectural styles along the river banks — interesting but certainly no match to Chicago’s river architecture cruise.  The main draw is soaking up the sun and appreciating the blue sky

frankfurt-509511_1920After your “snooze cruise” it’s probably time for lunch.  (Naturally, lunch can be enjoyed at any point along the way depending on your schedule!)   Make your way past St. Leonhardskirche to Hauptwache where skyscrapers abound. Schillerstrasse pedestrian street takes you by the Frankfurt Börse – the hub of the city’s finance district.  From the Börse, Finally, meander along the Zeil, Frankfurt’s main shopping / pedestrian street, where shops and eateries abound.

Allow yourself at LEAST 2.5 hours to get back to the airport before your scheduled departure.  From Hauptwache, catch the S-bahn (S-8 or S-9 direction Wiesbaden) back to Frankfurt Airport.

And there you have it — a lovely layover in Frankfurt!

PS:  Should your layover fall over a weekend, another option is is try The Ebbelwei-Express Historic Tram Tour, a hop-on hop-off tour on Saturdays, Sundays and public holidays.  Get your bearings with a downloadable podcast, enjoy a glass of apple wine (Ebbelwei) and even try your hand at learning basic Hessian.  (Full disclosure — I haven’t had the opportunity to try this but it certainly sounds fun!)

 


Weekend Exclusive: A “Quintessential” Day as a 1%er

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One day this will be my name. In the U.S. I might just BARELY get away with pretending my name is Wisnu, but in Indonesia and India they would laugh me out of the country!

I have a new mission in life. It’s to become a 1%er for just long enough to join Quintessentially‘s global “lifestyle management” and come up with a reasonable (and legal!) concierge request that completely stymies them.  (On my current earnings as a writer I estimate that it should only take a millennium or so to achieve!)

Over my global wanderings I have on occasion found myself fortunate enough to be an “HNWI by association.”  (That’s High Net-Worth Individual for you plebeian 99%ers).  I’ve flown in a Lear Jet, brunched in Palm Springs, taken a helicopter to lunch on an exclusive resort on France’s Île de Porquerolles, and hot air ballooned my way through California.  (I still kick myself for missing out on the Concorde’s final flight in 2003!)  I was the only one of my siblings NOT to be sent to finishing school (grateful eyes cast up to the heavens), but from the age of six, was expected to comport myself in a way befitting my station as an expat hopefully-not-so-brat in first class cabins and five-star hotels. (They didn’t have seven-stars back in the good old days!)

I have also played a role as “HNWI enabler,” beginning my professional career as a paralegal and personal assistant where my polyglot skills proved useful in wheedling sold-out tickets out of the Paris Opera and securing last-minute reservations at Positano’s exclusive Le Sirenuse hotel for my Europhile boss.  Conspiring with colleagues at a global consulting firm in China on how to get the ever-masked WWE wrestler Rey Mysterio, Jr. through immigration in Beijing without revealing his identity to the public and getting Meg Whitman’s corporate jet through the red tape of China’s People’s Liberation Army-controlled airspace also fall into this category of unique life experiences.

So it was with moderately experienced and very jaded eyes that I visited Quintesentially’s Jakarta office  today.  Co-founder Lius Widjaja graciously stopped in on my chat with Maketing and PR Office Darius Widjaja to learn more about this global yet local concierge service, and the expectations of Indonesia’s elite.

A number of things instantly strike me.  First, where one might expect airs and condescension, instead I found passion and commitment to service.  Second, a true “the sky is the limit” approach to the the job.  Literally.  (As I write this the team is negotiating with operators in Nevada for an Indonesian client to take a trip to space!)  Third, the insanely rich can be BATSHIT crazy.  (In my humble opinion. . .)

You can read almost any media article to understand the full range of services that Quintessentially provides around the world — from Abuja, Nigeria to Warsaw, Poland.  But what interested me is how this mammoth organization mobilizes to serve some of the most difficult (my word, not theirs) people on the planet — and what these people expect out of their travel experiences.  I explain that while Weekend Crossroad doesn’t specifically cater to HNWIs, what my readership has in common with this group is a lack of time, and a desire to experience unique journeys off the beaten path.

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What does it take to be a Quintessentially Concierge?

Our Lifestyle Managers must be emotionally stable and have a good, positive attitude as HNWIs have high expectations and can be extremely challenging to deal with.  They must maintain a calm face at all times, have the patience of a saint, and be excellent multitaskers.  We frequently use the word “resilient” when we describe our work — Lifestyle Managers must be able to withstand all kinds of pressure and identify solutions for the most challenging tasks.  We save our panicking for behind the scenes!

This sounds like a 24-7-365 job.  How do you keep your team motivated and avoid burn-out?

Many of our lifestyle managers become close friends with their clients – which leads to mutual appreciation and respect.  We do encourage them to set reasonable boundaries, while our great CRM system  allows anyone in the world to step in seamlessly to help with a unique client challenge.  We also carefully limit both our overall membership numbers and the number of individuals that any single lifestyle managers oversees.  During busy times, even non-operations staff such as me step in to help.

What is the biggest challenge you face?

Time.  Most of our requests come at the last minute from extremely busy individuals or organizations who have extremely high expectations.  Most of the time we are able to make this happen.   Sometimes we get complaints about factors that are completely beyond our control — delayed flights, bad weather (requiring the cancellation of yacht trips, etc.)  But for the most part our loyal clients are extremely satisfied.

Where do you draw the line?

As you can expect, we get all sorts of crazy requests from members.  If it’s illegal or unethical this is a no-go for us.

Have you ever had to “fire” a member?

Happily this is a rare occurrence for us.  For the most part, there is a clear etiquette, ethical standard, and mutual respect between our staff and our members.  But if someone repeatedly crosses the line –for example, requesting that we procure prostitutes, or makes unreasonable requests that put our carefully cultivated relationships at risk — we have no qualms about letting them go.

Are there any experiences that you feel especially proud of? 

We once had a member whose luggage was lost somewhere on a journey between LA and Jakarta (via Singapore).  After EXTENSIVE legwork we discovered that the luggage had somehow been misrouted to Malaysia, where it was sitting unnoticed.  We delivered the newly-found bags to our member’s door, and learned that the luggage itself was of inestimable sentimental value as it was a vintage gift from his late grandfather.

I notice that your membership is heavily skewed to an older, male demographic — what, if anything are you doing to attract more women to your offerings?  

Given that our membership is primarily comprised of CEOs, directors, and entrepreneurs, today, approximately 70% of our members are men and 30% are women.  We absolutely want to increase our proportion of women members, and organize specific events — from fashion shows to exclusive personal shopping opportunities, and once-in-a-lifetime dining experiences.  We rely heavily on word-of-mouth and referrals, and this will be key to attracting more women to our services.

What kind of travel experiences do your clients expect?

As you pointed out, anyone can book a five-star hotel or a first-class air ticket.  We seek to provide our members with unique travel experiences — from the luxurious to the extreme.  For example, we once helped a member join a North Pole expedition (at our request he even planted a Quintessentially flag to prove that this happened!)  We also have a number of people on the ground who help provide what we call “local gems” — truly unique, individualized experiences off the beaten track.  Anyone can book dinner in Tuscany.  But can you have a home-cooked meal by a Michelin-rated chef with Andrea Boccelli?

True dat.  It’s gratifying to know that even though I won’t become a member anytime soon, I have a concierge expert one-tap away on What’sApp.


Observations of a (VERY) Amateur Barista – the ABCDs of Coffee

After a long (though highly enjoyable!) month of traveling, I find it quite nice to be back in Jakarta, sitting in a coffee shop, and writing at long last!  I am astounded at how the 6 hour time difference between Jakarta and Auckland is impacting me more than my typical 12+ hour experiences, so it seems appropriate that today’s post should be about coffee.

I caveat this post with the confession that I barely passed high school math or chemistry. (Many thanks to the patience and understanding of one Enrico Marchetti, then Beijing-based Scotch-Italian teacher extraordinaire!) But still I find the precision of proper coffee preparation fascinating (even though at times frustrating!)

My favorite thing about all of the teachers at ABCD — Hendri (Phat Uncle), Ve, and Izman (LatteArtBandit!)— is that they are truly driven by passion and a deep love for what they do.  They gently direct, rather than correct, and make coffee both accessible and a wonderment. No one is too dumb, or too unsophisticated for this course. And that’s really saying something for a subject that is just as complex (if not more) than its frequently more standoffish cousin, wine appreciation.

I’m not going to give EVERYTHING away, because quite frankly, if you live in Jakarta or thereabouts, I strongly recommend this course.  If I had three thumbs, I would gladly raise them all to ABCD.    But I will happily debunk some common coffee myths in this post.

coffee_plant_beanMyth 1:  Arabica is always better than Robusta.

Wherever you fall in this debate, Hendri informs us that with global warming and other environmental factors affecting the productivity of coffee plantations, the world will increasingly become a Robusta place.  (The ROBUST in Robusta is no coincidence.  Robusta grows in more climates, is more resistant to pest infestation, and matures in a shorter time than its delicate sister.)  There ARE high quality Robusta blends out there – just like there are crap Arabica ones.   Robusta is frequently maligned because of its “harsher” flavor and occasionally “muddy” texture. In truth, it is increasingly it is becoming harder to tell the difference.  And for you resident workaholics out there, know that Robusta contains two to three times more caffeine by weight than Arabica.   Fun fact — if you want to differentiate the two different types of beans in a snap – look no further than bean and furrow shape.  Arabica is oval and has an S-like furrow, while Robusta beans are round, with a straight furrow.

Myth 2: Coffee shelf life and storage – freezing makes coffee last longer

To freeze or not to freeze remains a frequent debate among us “normal” coffee drinkers.  The most common wisdom is that freezing prolongs the shelf life.  Many coffee aficionados – from Portland, OR to Brooklyn, NY have told me definitively NOT to do this, but Hendri was the only person who gave me a clear scientific explanation.  First, freezing beans produces condensation, which affects both flavor and chemical makeup.  Second, both the excess water (from condensation) and the hardness of the frozen bean will ultimately damage a good coffee grinder.  The only way to store coffee?  In a dark and airtight container in a cool and dry place. (Check out the AirScape container available here and at specialty stores).  The optimum time for enjoying coffee?  Within 10-14 days of roasting.  Still tolerable?  Within two months.  Fully stale?  Within a year.   But drinking stale coffee, however unpleasant, is unlikely to make you sick.

Myth 3:  Dark roast and light roast coffee have different levels of caffeine

Most beginning coffee drinkers (including me in my college years) begin with the belief that due to its stronger flavor and deeper color, dark roast coffee contains more caffeine.   At the next level (me until three days ago!) we graduate to the belief that light roasts are more highly caffeinated because the caffeine is “roasted out” of dark roasts. But at ABCD, I learned that caffeine is actually a very stable molecule. (Scientific American explains the decaffeination process here.) Similarly while, espresso may have more caffeine by volume because of its concentrated nature, when imbibed “normally” (i.e., not 10 shots in a single sitting) it has the same amount of caffeine as a comparably “normal” cup of drip coffee.

Ziarna kawyMyth 4:  Shade-grown coffee beans absorb flavors from their accompanying shade trees.

You will often hear coffee drinkers comment about the orange notes in Bali-grown coffee attributed to the orange trees that frequently shade coffee crops on this beautiful Indonesian island. But you would be hard pressed to find eucalyptus-tinged coffee – which is one of the most common shade trees used among other coffee growers in Indonesia.  Flavor variations in coffee come from a number of factors, including altitude (coffees grown at higher altitudes tend to feature more sweetness and acidity), temperature, soil, etc. Roasting and storage also affect bean flavor.   The most significant way that a shade tree ACTUALLY impacts the coffee it protects is how the two plants compete for resources — water, nutrients, etc.

Myth 5:  There is only one proper way to brew coffee

It would be so easy to walk into the course assuming that all of the processes and procedures taught are the ONLY way to drink coffee. There were a couple of helpful guidelines though:

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Agitation (swirling the water or gently stirring) is key to the drip coffee brewing process. The bubbles are gas being released from the grounds, while the oily top layer holds in the aroma.

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One of ABCD’s many professional espresso machines. In brewing espresso, balance and timing are key. (Photo shamelessly appropriated from the ABCD website. Many thanks Ve!)

Coffee to Water Ratio: 1:15 – for every gram of coffee, add 15 ml of water (so a full cup is something around 15g of coffee and 225 ml of water)

Ideal Brewing Temperature: Between 92-96 C (too high and your coffee will be bitter; too low and you will not extract enough flavor from the bean.)

Milk Storage: Under 5C. (Fun fact – every additional 3C reduces its shelf life by half.)

Milk Heating: Never heat over 72 C, and never reheat.

But let’s face it – the majority of us don’t have THAT much time to devote to making our morning cup of Joe, nor do we have the budget (or the counter space) to invest in high-end equipment. I really like the definition of coffee snob that Hendri provided on day one (read here).  But when I sheepishly confessed that I owned a Nespresso machine back home and asked his opinion, he had this to say.  “Is it as good as specialty coffee?  No.  But is it better than pretty much any other one button solution in the market?  Absolutely.  For people with limited time, this is a perfectly good machine.”  He added “Coffee appreciation is a process.  If people move from instant to fresh ground, from pod based drip coffee to properly pressurized machines like Nespresso, it’s all progress.  And that’s a good thing.”

ABCD also emphasizes that coffee appreciation is about experimentation. Volume of grounds, grind size, keeping or tossing the first few drops of your drip coffee (which tends to be the most acidic – good if you like this flavor, less so if you don’t!) – all are a very personal choice. So while the above formulas are general best practice guidelines, they are not a rule set in stone.

On I lighter note, I will end today’s post by sharing some wisdom from Mrs. Hughes, my 11th Grade IB English teacher. A cup of coffee will not make you any less intoxicated – it will simply make you an “awake drunk.” So appreciate a cup of specialty coffee when you’re fully sober – and stay with water while drinking!

 


Kranji, the Wild West in Singapore

When I think of the Wild West two things spring to mind: the tiny period of American history that has somehow been blown up to be a cinematic staple … or the awful Will Smith film. You know the one: not funny, with the terrible CGI spidery thing, from back when Mr. Smith was a bankable star. Anyway, I digress.  I certainly do not think of Singapore. Yet recently I found myself chugging along on a bus to what is billed as the Wild West of Singapore – Kranji.

Now if you go to Kranji, leave the notion that this is some kind of remote outlawed land on your breakfast table. This is Singapore after all. There is no such thing as remote land. However, if you are in the mood to try something a little different and maybe see another side of Singapore that isn’t all Boat Quay and Orchard Road, then there are some things to recommend.

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Kranji Reservoir is much more than a beautiful vista. It is also a key source of water. Photo courtesy of PUB, Singapore’s National Water Agency.

Kranji countryside is essentially a farmland area in the Northwestern reservoirs of Singapore that is an MRT and bus ride away.  The bus, which only services the Kranji area, stops off at the six farmlands that participate in the Kranji Countryside Association.

“What does this mean?!?” I hear you scream. The association is essentially a collection of farms that welcome visitors and are accessible via this bus. While it says online that most of the other farms in the area do not receive guests, signs you pass along the way say otherwise. So I really think it depends.

If you only have time to visit one farm, I strongly recommend Bollywood Veggies.

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Does the warrior attack the platter? Or does the platter attack the warrior?

Bollywood Veggies is a truly wonderful place. Their farmland is beautiful and allows for a very interesting and educational tour of all the things they grow. There is also a fantastic café in the middle.  (Try a glorious dish called the “Warriors Platter” and their particularly good banana cake.) If you are lucky and it is not too busy, Dillon, one of the owners, will dust off his guitar and play any song you could possibly think of. We could not recommend this place more highly.

There are a couple of key things to consider before embarking on this trip.  First, the bus only comes every hour-and-a-half, so once you get dropped off at a particular farm, you are stuck there for a good while. This is not so bad if you plan carefully. But be warned: some stops are far more interesting than the others. The goat farm left a lot to be desired, bar the fresh milk which is highly recommended. (Bring a cooler and a book, perhaps?)  The bullfrog breeding farm was OK, but did very much feel like the end of the line.

Second, the fact that you are tied to the bus stops means getting to other parts of the area can be difficult. We were told the fish farm in the southern part of Kranji is beautiful and truly worth visiting, but without one’s own transport it is a no go. Note to the Association: bike hire is the way forward because the area really feels like a different country.  In the meantime, for other business travelers, Uber is always a good option.

Kranji countryside is definitely worth the trip if you plan carefully — especially for those who are tired of the urban jungle.  Weekend Crossroad’s recommended itinerary:

Begin with a midmorning visit to the Kranji War Memorial, billed as the largest of its kind in Asia.  Next, catch the bus in time for a leisurely lunch at Bollywood Veggies.  Finally, end your visit at the Kranji wetlands (the last stop on the bus route before the MRT). Even to locals who “know” Singapore, Kranji feels like a totally different world.  Moreover, it proves that if you lift the lid on this city-state, you can find something truly unique.